Returns & Exchanges
We have a 100% fit guarantee*. If it doesn't fit you perfectly, then you can just send it back to us and and we'll get you the right size. We cover all shipping costs on returns/exchanges within Canada.
Returns/Exchanges will be accepted within 30 days of the original purchase if the items are unwashed, unworn and in new condition with all original components and tags still intact. All returns must be accompanied by a valid order number and /or return authorization number.
We are not able to process returns or exchanges for items purchased outside of the NINE Rounds online store. We recommend handling the return through the original place of purchase or exchanging the item to the original place of purchase and placing a new order on our website.
To begin your return or exchange please have your order number and email associated with the order ready and CLICK HERE.
For international returns/exchanges, customers are responsible for all charges related to returning products to NINE Rounds and will need to email firstname.lastname@example.org before returning any product.
*Final Sale items excluded.